The Finance and Transformation service at Sandwell Council is a critical part of the council’s structure, focusing on modernising ways of working across the Council as well as ensuring our technology improves both efficiency and the customer experience. The service is part of the Finance and Transformation Directorate that encompasses technical, professional and customer facing services across the organisation and across the whole Borough.

Our goal is to embed systems that empower our residents and our officers to focus on achieving outcomes for the more complex demands on our services with less time spent on administrative tasks. The more our internal teams and residents use these services, the more value our staff can add by dealing with people interpersonally where they’re needed most. The service has clear purpose to create legacy impact on the organisations ways of working and on the way our residents access and benefit from our services.

• Sandwell Council Plan 2024-2027